#1 Re: General Support, Help Section » GestionDBI account has been pending » 2017-05-22 23:44:53

Backtogeek wrote:

By opening this forum thread you have essentially confirmed most of the above so don't be surprised if you just get a refund and your account is closed.

And that what happen! False customer details.... sad

#5 Re: General Support, Help Section » Gestion DBI - Reverse Proxy down » 2017-05-12 14:35:04

I still don't know what the Dev does to fix it. Waiting on the report myself.

#6 Re: Pre-Sales Questions » only bitcoin???? » 2017-05-12 14:34:08


It's more depend on what is write directly on the front page of the Client Area: https://clients.gestiondbi.com/index.ph … for-china/

#7 Re: General Support, Help Section » GestionDBI NAT VPS Paid but not marked as Paid » 2017-05-09 00:35:33

Since when Billing is handle on the Forum?

If you have proof of payment and the invoice show unpaid, you MUST open a ticket so somebody can check what is happening.

Regards, David

#8 Re: General Support, Help Section » Gestion DBI - Reverse Proxy down » 2017-04-21 18:33:52


Can't see any issue with the reverse proxy.
Be sure to follow the step to activate the reverse on: https://www.deepnetsolutions.com/nat-reverseProxy.html

#9 Re: General Support, Help Section » Gestion DBI - Reverse Proxy down » 2017-04-21 13:57:31

Would be nice that you give your internal IP if you expect help.

#11 Re: Technical Chat » Wildcard Reverse Proxy » 2017-04-19 14:55:29

I use my own thing since I never play with HAproxy of my life tongue

#13 Re: General Support, Help Section » Data recovery / paid support? (Gestion DBI) » 2017-04-17 16:35:18

I follow Anthony. He give you the real answer.

As we tell in the ticket, there is no support on LES packages.

#15 Re: Chit Chat and Stuff (The Pub) » Feedback requested » 2017-02-28 00:13:45

mikho wrote:

we could all benefit of a nice knowledge base.
Something wiki style or articles in WHMCS?

If we keep the concept of LES community, this would need to be more like a DokuWiki or similar.
WHMCS KB would remove the community thing.

Would be nice to see all host and some users to make tutorial, script, etc in ONE centralised place.

#16 Re: Chit Chat and Stuff (The Pub) » Feedback requested » 2017-02-26 19:44:45

On Gestion DBI part, I came to this conclusion about NAT VPS:

- Price will increase a bit. Expect less than 1$CAD. (same reason as Anthony + exchange rate cost due to CAD drop in the last year)
- I will also discontinue some plans.
- Support will offered via forum. Real hardware or performance issues ticket may be answered. Software and "I Don't know what I'm buying" one will be closed.

I think we need to keep this community active and bring more tutorial and software/script ideas. smile

I'm currently preparing an official announcement.

#18 Re: Chit Chat and Stuff (The Pub) » Feedback requested » 2017-02-25 14:34:27

Personally, I would rather choose the following, in that order:

2) Double the price and start providing basic support.
4) Create a support product for LES and only those that pay for it can use it.
5) Call it a day and let everything run up to the end of its term without renewals

The fact of #2 should decrease the number of Paypal dispute/chargeback, since we will answer them. People actually open a ticket, ticket get answered to use the forum, as the user agree during signup and then they simply submit a chargeback since they are not able to read a single email explaining the port allocation.

I found it sad, but people buy this product mostly for the low price and expect the same support and quality as our premium products.
For sure, the fact that other "summer host" provider start to offer NAT VPS even at a lower cost than LES and with support do not help us. However, they will not last long for sure wink

I'm on the side of Anthony on this. We need to find a way to make this project a bit more profitable IF people expect support, otherwise, we may simply drop the whole thing.

@All, we are listening to your input, so do not hesitate to state your opinion! smile

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