#1 2018-01-24 16:02:01

toktok
Trusted Member
Registered: 2015-05-03
Posts: 3

ssh permission denied

Hi everyone
I just got a new machine in Los Angeles, with the external IP 98.143.1xx.xxx. I can access the machine from the control panel, but I cannot access when I try ssh [email protected] -p "portnumber". I get an error saying permission denied, try again. I created another user, I cannot access the user account either via ssh from outside. However, from the control panel I can ssh into the machine using the internal IP address and the new users credentials. So somehow I feel like there is a problem with routing from outside ip and the port to my VPS.

If anyone had an idea about how to solve this issue, I would be very happy to hear.


@edit: Remove Public IP.

Last edited by DavidGestionDBI (2018-01-24 17:25:55)

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#2 2018-01-24 16:39:50

manjana
Trusted Member
Registered: 2015-11-23
Posts: 144

Re: ssh permission denied

What port number do you use and what's your internal IP?

Last edited by manjana (2018-01-24 16:40:21)

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#3 2018-01-24 17:09:11

WSS
Trusted Member
Registered: 2016-12-22
Posts: 354

Re: ssh permission denied

From your introductory/activation email:

You have been assigned a range of 21 ports along with your NAT IPv4 address. (20 for services of your choice, 1 For SSH over IPv4)
The ports are based on the last octet of your IP.

For example:
Your INTERNAL IP is 172.16.70.133, your forwarded port range is: 13300 - 13320 (13300 is pre-routed for inbound SSH connection).  Non GDBI use a different port number, so that's probably what's confusing.

When this is resolved, please remove the public IP from your post.


RbyeR4Nm.png

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#4 2018-01-24 17:50:31

toktok
Trusted Member
Registered: 2015-05-03
Posts: 3

Re: ssh permission denied

thanks for the answer. I used this information from the activation email.  Let me explain what i am doing. From outside I am running the command
"ssh [email protected] -p 13300"
and it ask my password, when I give it the response is permission denied.

However from the control panel, I can open up a console which starts at the root prompt. From there, (say my internal IP is 172.16.70.133)
"ssh [email protected]"
and it asks my password when I give it logs in. So internally I think all is fine.

I suspect the routed port 13300 in the email is not correct or there is something wrong with that.

any further thoughts are appreciated.

Last edited by toktok (2018-01-24 17:51:33)

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#5 2018-01-24 18:13:21

manjana
Trusted Member
Registered: 2015-11-23
Posts: 144

Re: ssh permission denied

I'm not sure if you're really using port 13300 or if you're using it as an example.

So just for clarification: If your internal IP is aaa.bbb.ccc.ddd, you need to use ddd00 as SSH port.

Example: If 172.16.70.44 is your internal IP, you need to run "ssh [email protected] -p 4400"

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#6 2018-01-24 18:17:22

toktok
Trusted Member
Registered: 2015-05-03
Posts: 3

Re: ssh permission denied

This did it. The port that was written in the activation email was wrong. The rule you gave above made it work. Thanks a bunch.

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#7 2018-01-25 14:41:43

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 636
Website

Re: ssh permission denied

The port given in the activation email is not wrong. IT'S AN EXAMPLE! It's even wrote above it.


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