#1 2018-03-13 01:52:39

Duke
Trusted Member
Registered: 2015-03-25
Posts: 8

€3.00EUR Credit disappeared?

I have 2 VPSs expire this month, the first invoice is #55899, and including €3.00EUR Credit, But I don't want keep this one, then I cancelled it.
Then the credit is not able to use in the other invoice #56112.
Anyone can tell me why?

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#2 2018-03-13 02:22:03

layfon
Trusted Member
Registered: 2017-03-31
Posts: 33

Re: €3.00EUR Credit disappeared?

You forgot to mention which provider?
Amount looks like IH but the price went up a bit for quite some time.

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#3 2018-03-13 02:22:59

layfon
Trusted Member
Registered: 2017-03-31
Posts: 33

Re: €3.00EUR Credit disappeared?

Maybe the reason you can't use is simply because the new price is €3.50 now?

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#4 2018-03-13 12:24:18

Backtogeek
Low End Boss
From: ~/
Registered: 2013-02-13
Posts: 3,765
Website

Re: €3.00EUR Credit disappeared?

I have corrected that, credit is always auto applied to any new invoices, as you did not cancel the service until AFTER the invoice was generated the credit was used, I have manually put the credit back on.


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#5 2018-03-14 04:25:52

Duke
Trusted Member
Registered: 2015-03-25
Posts: 8

Re: €3.00EUR Credit disappeared?

Backtogeek wrote:

I have corrected that, credit is always auto applied to any new invoices, as you did not cancel the service until AFTER the invoice was generated the credit was used, I have manually put the credit back on.

It works, thank you!

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