#1 2018-04-11 20:40:36

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

MTL-03

Hallo! The VPS it's online but I cant to join whit Putty "Network error: Connection refused". I reboted the VPS but not work. Can you control it? Thanks

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#2 2018-04-11 20:41:28

MM552
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From: I am not 100% sure
Registered: 2018-03-13
Posts: 66
Website

Re: MTL-03

What provider are you with?

Double check you have the correct port. Get back to me if you need some help.

Last edited by MM552 (2018-04-11 21:00:53)

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#3 2018-04-11 21:38:56

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

Re: MTL-03

Hallo MM552, the VPS is workin fine but go down and I could not get in via PUTTY anymore. I changed the door  using the dedicated one but it does not work the same. I started the processes with "Serial Control" but they do not work.

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#4 2018-04-11 21:46:52

MM552
Trusted Member
From: I am not 100% sure
Registered: 2018-03-13
Posts: 66
Website

Re: MTL-03

Hi I am assuming you are using SolusVM. Have you sure you have the correct port? Have you tried opening the HTML 5 console?

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#5 2018-04-11 21:48:17

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

Re: MTL-03

The provider is gestion DBI

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#6 2018-04-11 21:50:43

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

Re: MTL-03

The VPS has been working for a few years. It is not new.

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#7 2018-04-11 21:52:04

MM552
Trusted Member
From: I am not 100% sure
Registered: 2018-03-13
Posts: 66
Website

Re: MTL-03

I am not 100% sure with DeepNetSolutions but try this.

Try going to SolusVM and going into Serial Control and selecting Create Session and then click HTML 5 console. This should launch a temporary session. If this does not work you might have to wait until someone from Gestion DBI is online.

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#8 2018-04-11 21:52:09

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

Re: MTL-03

If I  edit /etc/ssh/sshd_config and change the port he does not work the same.

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#9 2018-04-11 21:53:02

MM552
Trusted Member
From: I am not 100% sure
Registered: 2018-03-13
Posts: 66
Website

Re: MTL-03

garage151 wrote:

If I  edit /etc/ssh/sshd_config and change the port he does not work the same.

I think you need to keep the port as default as 22 so the re-routing will work.

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#10 2018-04-11 21:53:58

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

Re: MTL-03

Yes, I use the emergency console I start the process but the process not work

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#11 2018-04-11 21:55:26

MM552
Trusted Member
From: I am not 100% sure
Registered: 2018-03-13
Posts: 66
Website

Re: MTL-03

garage151 wrote:

Yes, I use the emergency console I start the process but the process not work

I can only suggest a reinstall

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#12 2018-04-11 21:58:46

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

Re: MTL-03

I believe that from support they solve without new installation. I hope. Thanks now I write to them.

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#13 2018-04-11 21:59:58

MM552
Trusted Member
From: I am not 100% sure
Registered: 2018-03-13
Posts: 66
Website

Re: MTL-03

Ok good luck. I can say I tried :-)

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#14 2018-04-11 22:07:34

garage151
Trusted Member
Registered: 2015-05-20
Posts: 45

Re: MTL-03

Is a LowEndSpirit NAT VPS. Thanks MM552!

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#15 2018-04-12 01:03:12

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 646
Website

Re: MTL-03

Hi,

Information was posted to our Status Page: https://clients.gestiondbi.com/index.php?/status/

All tickets related to MTL-03 has been closed. Support helpdesk is not for LES issues. Forum and Status Page should always be the first reflex.

Expect some degraded during Raid Sync.

Regards, David


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