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#1 Re: General Support, Help Section » Is possible to change subnet? » 2019-09-13 11:42:42

Unfortunately, Ant as no control on remote ban. He can change you of IP (if he wants) and tomorrow that IP get ban anyway.
We see that a lot with GFW and this was the main reason why we choose to close our HK + LAX locations in the time.

#2 Re: News, Announcements, Outages. » DeepNetSolutions/GestionDBI -Montreal and Falkenstein Location Closure » 2019-07-07 12:49:38

holden wrote:

Hi mikho,

I will open a ticket then since you so kindly offered.

@DavidGestionDBI: I just checked and I was a happy customer for three years and never had a problem, that's why I was sad to see you discontinue the service. If you can share some information on the decision I'd be interested to know: was it because people abused the service, too much work to keep it running or not profitable at all?

Let's be honest wink

- Service never bring 1 penny to the company, but we keep it running proudly.
- We see a very huge amount of fraud and abuse on this service, we keep it running.
- We see user making chargeback, because they don't know how to read when they order, we keep it running.
- We see a lot of increase in support request, type of: Can you install our software; Can you add real IP; GFW is blocked, etc.

Following the addition of all the above + the fact Gestion DBI Inc. is make a huge turn in his portfolio of services, we no more want to invest the amount of time required in LowEndSpirit, since this time can be better use in our new ventures. Some of you may not know, but the guys doing L1 and L2 support, are also the same guys outside doing installation for our customers. Hosting is only a small division of Gestion DBI.

With this being said, I will be glad to offer you a refugee on another services we can offer you. Simply PM me.

We will stay around the forum to help any of you that may need help, we will also keep contact with mikho and Anthony if we can help them for anything.

It was a sad day yesterday, when I pull out the plug on our oldest and last LES server, MTL03, running proudly since July 9, 2015.

This was a great adventure, and I do not regret it at all.

Hope this answer your questions.
Regards,
David.

#3 Re: General Support, Help Section » Newly bought GestionDBI Service terminated without any reason » 2019-06-23 16:51:19

Hi,

You know the reason, since it's specified in the ticket.

I will quote my staff answer:

"You didn't follow a single rule that you agree during purchase.
Following this, your service has been terminated and refunded."

And following this, we also discontinued this service. So better luck with another LES providers, but make sure to follow the rules to avoid a termination again.

#5 News, Announcements, Outages. » DeepNetSolutions/GestionDBI -Montreal and Falkenstein Location Closure » 2019-06-21 15:55:52

DavidGestionDBI
Replies: 4

Hi Valued Customer,

As you may know, Gestion DBI is in the process of renovating its service offering to businesses and individuals. As demand and technology evolve on the market, some decision has been made to remain competitive and provide the best for our customers.

Following this, Gestion DBI officially announces the closure of two of its facilities, for LowEndSpirit OpenVZ products:

•    Falkenstein, Germany
•    Montreal, Canada

The effective closure date is July 4, 2019 at 23h59 GMT-5

We strongly encourage all our customers to make backups of their running services at these location prior to the closing date, as all services will be completely terminated, and the hard drive erased.

For customers with active services, we offer three palliative options from which you can choose :

•    Pro-Rated Refund to initial payment method (if the payment has been made within the last 90 days by Paypal or Credit Card)
•    Account credit compensation for the remaining billing months in their contract.
•    Customer can buy a KVM VPS under our Xfercore.com brand with the account credits from their OpenVZ VPS.

Unless you contact us, we will automatically refund into account credits after the closing date.

As usual, our team will remain at your disposal if you have any questions regarding this situation. Simply open a ticket at http://gdbi.pw/contact

We apologize for all inconvenience this may cause,
Yours Sincerely,
Gestion DBI Team

#6 Re: General Support, Help Section » Reverse proxy issue LES NAT Montreal » 2019-04-25 10:41:00

We have a status page open for that: https://status.gestiondbi.com

We are under a DDoS attack. Even OVH VAC can't handle the attack correctly. We are trying to find the affected user to restore networking.

#7 Re: General Support, Help Section » MTL-03 issue? » 2019-04-25 10:40:47

We have a status page open for that: https://status.gestiondbi.com

We are under a DDoS attack. Even OVH VAC can't handle the attack correctly. We are trying to find the affected user to restore networking.

#8 Re: News, Announcements, Outages. » DeepNet Solutions - South Africa Closure » 2019-03-30 22:32:55

manjana wrote:

Thanks a lot for taking over, mikho!

Both of you: Thanks for being a part of LES!

Just to be sure, he didn't take over. You must take action yourself to keep this location in your portfolio.

#9 Re: News, Announcements, Outages. » DeepNet Solutions - South Africa Closure » 2019-03-21 20:42:27

mikho wrote:

David and I have discussed this on and off the last couple of weeks.

I have also spoken to ZappieHost who provided the location and I will ”take over” the location keep the LES family growing.
There will be no transfer of customer data, if you are a customer of David and want to continue to have a vps in South Africa, an order link will soon be posted for that location.
After payment, submit a ticket with a copy of your latest invoice and I will add the same amount of months that you have left on your current contract.

Meaning, if you have 5 months left on your VPS with GestionDBI/DeepNet Solutions, you will get 17 months of service from mrVM.

Thanks for your offer Mikho! smile

#10 Re: News, Announcements, Outages. » DeepNet Solutions - South Africa Closure » 2019-03-21 13:37:55

NOTICE!

We do not offer real migration for LowEndSpirit, but more a VPS reissue in one of our other LES Location (Montreal or Germany).

Those locations are there to stay, and should soon go under maintenance to be migrated to OVZ7. (No ETA yet).

David B.

#11 News, Announcements, Outages. » DeepNet Solutions - South Africa Closure » 2019-03-21 13:35:52

DavidGestionDBI
Replies: 13

Hi folks!

As you may know, Gestion DBI is in the process of renovating its service offering to businesses and individuals. As demand and technology evolve in the market, some decision has been made to remain competitive.

Following this, we officially announce the closure of our Johannesburg, South Africa location.

The effective closure date is April 11, 2019 at 23h59 GMT-5

We strongly encourage all our customers to make backups of their running services at these location prior to the closing date, as all services will be completely terminated, and the hard drive wiped.

For customers with active services, we offer four palliative options that you can choose from:

- Pro-Rated Refund to original payment method (if payment made in the last 60 days by Paypal or Credit Card)
- Account credit compensation for the remaining billing months in their contract.
- Migration of your VPS to another of our location, depending availability. (Must be requested before April 3st.)
- Customer can buy a KVM VPS under our XFercore.com brand with the account credits from their OpenVZ VPS.


Unless you contact us (by ticket), we will automatically refund into account credits after the closure date.

As usual, our team will remain at your disposal if you have any questions regarding this situation. Simply open a ticket at http://gdbi.pw/contact

We apologize for any inconvenience this may cause,

Yours Sincerely,
David B.
Gestion DBI Team

#13 Re: News, Announcements, Outages. » IMPORTANT - LowEndSpirit Los Angeles (LAX-06) closure » 2019-01-26 02:55:13

greybeard wrote:

David
DO you still have any other LES NAT locations that I could transfer to rather than changing providers? (Really appreciate the offer from Anthony that you have described above though).
Rod

We still have Montreal and Germany online. Submit a ticket if you want your VPS to be reissued in one of those locations.

#14 News, Announcements, Outages. » IMPORTANT - LowEndSpirit Los Angeles (LAX-06) closure » 2019-01-25 14:00:22

DavidGestionDBI
Replies: 9

Dear LowEndSpirit member,

Unfortunately, following the lack of success of the Los Angeles location, we come to the decision
to stop offering this location.

Since some of you still have a running service in our Los Angeles facility, We have made an agreement with Anthony from Inception Hosting
to continue your service in a similar area of the United States, free of charge.


The offer goes as the following:

1- You must order their Phoenix, USA location
2- In the order notes, you must put your latest Gestion DBI invoice number for this service and the renewal date.
3- All orders will be checked manually to ensure the information provided are exact
4- Fraud check will be run by Inception Hosting as usual.
5- If all goes well, your service should be up and running under 48-72h.
6- Your service will be free until the renewal date provided.


Following this generous offer, we will keep all services online until Febuary  13, 2019, to give you the chance to
get your new home. But act fast, this offer may be limited by stock availability at Inception Hosting.

**Also, you will be responsible to migrate your own data. No migration service will be offered.**


If you have any question regarding this notice, do not hesitate to contact us below.

Regards,
- Gestion DBI Team

#15 Re: General Support, Help Section » Can't connect to my LES serverling. [resolved] » 2018-12-25 15:10:10

I doubt you get a different IP. Lot more sure you look at the example section and didn't use your own IP.

Am I right?

#16 Re: General Support, Help Section » Gestion DBI mininode down? » 2018-12-13 19:03:58

Hetzner decide to migrate the switch on top of the server... never send us a advance notice.... Forgot to plug back our server.
Anyway, it's resolved now.

#17 Re: General Support, Help Section » [Gestion DBI] Request to enable FUSE and NFS » 2018-12-01 14:13:57

Hi,

Modprobe should not be run on the VPS.
This is an admin command for the provider, not you. If you follow the KB article, everything should work as expected.

#22 Re: General Support, Help Section » Request for Host Node Time Sync » 2018-07-28 18:39:24

lupine wrote:
mikho wrote:

   
What provider?

GestionDBI

Seriously? offset 0.005489 sec  tongue

#24 Re: General Support, Help Section » Gestion DBI / LES-NAT-DE128 Down ? » 2018-06-30 15:41:33

Finally, seem it's gonna be long.

We fall on a guys that do not understand that we need access to the server to stop the customer action...

Sorry guys, and thanks for your patience!

#25 Re: General Support, Help Section » Gestion DBI / LES-NAT-DE128 Down ? » 2018-06-30 15:09:51

llllfarazllll wrote:

thanks for reply sir,
btw your servers are perfect expect this DDoS issue

Unfortunately, it's not a DDoS issue, it's a user that generate complaint and stress the network that trigger the nullroute. As usual,some people don't understand the LowEndSpirit shared IPv4.

Hope it's will be fixed soon.

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