#1 Re: General Support, Help Section » [Gestion DBI] Destination unreachable / port unreachable » 2018-04-15 02:39:13

Output of MTR to git.io?

Are you able to connect to other website? There is no ports blocked from our side.

#2 Re: General Support, Help Section » MTL-03 » 2018-04-12 01:03:12

Hi,

Information was posted to our Status Page: https://clients.gestiondbi.com/index.php?/status/

All tickets related to MTL-03 has been closed. Support helpdesk is not for LES issues. Forum and Status Page should always be the first reflex.

Expect some degraded during Raid Sync.

Regards, David

#4 Re: General Support, Help Section » Deepnet LA to Online.net http problem » 2018-04-01 19:22:41

Probably some people make abuse to their website and IP is now blocked.

I still have access from other IP on this node. Routing is all good too.

#6 Re: Pre-Sales Questions » GestionDBI germany » 2018-03-08 00:40:31

loltest wrote:

Any updates on LES-NAT-DE64 stock?

Good luck wink

Those one never last very long in stock...

#7 Re: Pre-Sales Questions » GestionDBI KVM NAT? » 2018-03-02 18:53:42

We will not launch KVM NAT in a near future.

#9 Re: Pre-Sales Questions » GestionDBI germany » 2018-02-04 20:11:51

Vescer wrote:

Thanks. I will be waiting wink

There is a few "Cancellation Request" for this week in this location, you may want to take a look to stock replanish and get yours smile

#10 Re: Pre-Sales Questions » GestionDBI germany » 2018-02-03 18:56:03

Soon. Working to upgrade the capacity in this region soon. smile

#11 Re: General Support, Help Section » ssh permission denied » 2018-01-25 14:41:43

The port given in the activation email is not wrong. IT'S AN EXAMPLE! It's even wrote above it.

#13 Re: General Support, Help Section » shared IP is broken » 2018-01-18 13:23:51

Have you try to follow our reverse proxy help on our website? We have post an announcement regarding upgrade of proxy.

If you can see this page, it’s because you didn’t re-add your domain to the proxy.

#14 Re: General Support, Help Section » New Jersey w/ DeepNet Solutions down? » 2018-01-18 00:29:23

Please read the following: http://forum.lowendspirit.com/viewtopic.php?pid=19029

We also send an email to all customers with active VPS on this server.

#15 Re: General Support, Help Section » New Jersey w/ DeepNet Solutions down? » 2018-01-17 01:50:49

So, I have script a band-aid to keep the server running and ignoring the error created by the bad motherboard. DC refuse to swap it.

I STRONGLY SUGGEST, that everybody make a backup of their data ASAP.

I'm awaiting a comeback of my sales rep to get new hardware up and running as soon as possible to migrate VPS over.

I will do my best in the meantime to keep the service alive.

#17 Re: General Support, Help Section » New Jersey w/ DeepNet Solutions down? » 2018-01-17 00:36:24

At the moment, 19h34, everything seem up...

Cross finger, hope well. If it goes down again, I may need to buy new hardware, wait for delivery and migrate everything. hmm

#18 Re: General Support, Help Section » New Jersey w/ DeepNet Solutions down? » 2018-01-16 22:41:26

Get nuked again. We work on it. No ETA at all. Seem to also have a hardware issue. DC is checking EVERYTHING.

#19 Re: General Support, Help Section » New Jersey w/ DeepNet Solutions down? » 2018-01-16 00:05:57

Should be resolved in the next minute.

You can all say thanks to a "wonderful" customer that nuke the CPU to the roof and then the server hang...

#20 Re: Pre-Sales Questions » France location » 2018-01-03 19:58:53

v3ng wrote:

And how about some more Asia locations?

Not from me. I still remember the HK saga location....

#21 Re: Pre-Sales Questions » France location » 2018-01-02 16:02:29

If nobody want it, I would be able to do it during Q1 2018.

#22 Re: General Support, Help Section » [Gestion DBI]NAT-VPS Renewal Price Increased Without Notice » 2017-12-20 19:16:03

Multiple reason you didn't received the email:

- You remove your email address from our sending platform (unsubscribe link)
- You have strong mail filter and we fall in spam in your box
- Your mail provider is weirdos
- You have a .qq email address which is soooooo problematic.

For the rest, you can contact our billing team as previously said with question.

#23 Re: General Support, Help Section » [Gestion DBI]NAT-VPS Renewal Price Increased Without Notice » 2017-12-15 21:05:19

Price change has been mailed to all customer.
As usual, *qq.** have issue to receive email outside of China. Dunno if it's your case.

If you think there is a mistake in the price, open a Billing ticket and someone will take a look.

#25 Re: Chit Chat and Stuff (The Pub) » Notice regarding Sydney Ransom IT LES location » 2017-12-07 00:55:54

It's sad to see you go. sad  This was a really nice location to our community, but I can understand your reasons.

LES customers should start to read carefully what they are buying if they wish to keep this service alive and make fun on those little VPS.

If you need anything, let me know buddy!

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