#1 2018-01-11 02:34:40

fleed
Trusted Member
Registered: 2013-09-28
Posts: 6

SolusVM user and password not in email

Hi,

I've had a server since 2013 and now I want to reinstall the OS as I'm having a few issues. The original welcome e-mail does not have the SolusVM user/password, it just says to find it in the client area. However, when I check the client area there is no SolusVM information there. Here's what I can see:
Client Area

Any help appreciated, thanks!

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#2 2018-01-12 02:03:58

fleed
Trusted Member
Registered: 2013-09-28
Posts: 6

Re: SolusVM user and password not in email

Any clues as to where I can find the SolusVM user id and password?

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#3 2018-01-12 04:20:41

WSS
Trusted Member
Registered: 2016-12-22
Posts: 404

Re: SolusVM user and password not in email

If I recall correctly, your initial hostname (unless you set it manually) was the same, ala minivpsXXXXXXXX


RbyeR4Nm.png

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#4 2018-01-12 08:21:15

Backtogeek
Low End Boss
From: ~/
Registered: 2013-02-13
Posts: 3,836
Website

Re: SolusVM user and password not in email

Sorry I missed this, it has been resent.


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#5 2018-01-12 13:26:09

fleed
Trusted Member
Registered: 2013-09-28
Posts: 6

Re: SolusVM user and password not in email

I got the email but unfortunately it does not have any details. No machine name, ip, etc and no SolusVM information either. It contains only the other important information text. Seems like there's something odd with my account.

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#6 2018-01-12 14:48:46

Backtogeek
Low End Boss
From: ~/
Registered: 2013-02-13
Posts: 3,836
Website

Re: SolusVM user and password not in email

I just read the email that was sent to you, it absolutely 100% has all of that information.

12/01/2018 08:21 - Your New VPS Details (READ IN FULL)

Perhaps read it in text mode, or open the email from the billing panel, click on "Hello, NAME!", click "My Emails", click "View Message"


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#7 2018-01-12 15:14:00

fleed
Trusted Member
Registered: 2013-09-28
Posts: 6

Re: SolusVM user and password not in email

That's a great clue, I was looking at the HTML version only in my email client but when I switched to text mode I could see all the information. I was able to login and have started the machine rebuild already. Thanks and have a great weekend!

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