#1 2018-01-15 04:21:02

theroyalstudent
DeepNet Solutions rProxy Maintainer / NAT VPS Fan
From: Singapore, SG
Registered: 2015-07-04
Posts: 30
Website

New Jersey w/ DeepNet Solutions down?

Looks like New Jersey 1 & 2 is down again. Is anyone experiencing this issue?
The SolusVM is still functional, and shows my node to be online, though, guess it's communicating over v6.

Traceroute from Singapore, SG (AS9506):

theroyalstudent:~ theroyalstudent$ traceroute -a nj2
traceroute to nj2 (xxx), 64 hops max, 52 byte packets
 1  [AS0] 192.168.1.254 (192.168.1.254)  2.024 ms  1.321 ms  1.277 ms
 2  [AS9506] bb116-14-220-254.singnet.com.sg (116.14.220.254)  3.833 ms  23.184 ms  144.080 ms
 3  [AS9506] 202.166.123.134 (202.166.123.134)  10.649 ms  3.244 ms  4.430 ms
 4  [AS9506] 202.166.123.133 (202.166.123.133)  3.578 ms  2.866 ms  3.089 ms
 5  [AS9506] ae8-0.tp-cr03.singnet.com.sg (202.166.122.50)  3.907 ms  4.112 ms  4.008 ms
 6  [AS9506] ae4-0.tp-er03.singnet.com.sg (202.166.123.70)  4.039 ms  7.483 ms  3.294 ms
 7  [AS7473] 203.208.191.113 (203.208.191.113)  3.823 ms  4.780 ms
    [AS7473] 203.208.191.197 (203.208.191.197)  3.949 ms
 8  [AS7473] 203.208.182.133 (203.208.182.133)  35.969 ms  5.748 ms  3.771 ms
 9  [AS7473] 203.208.183.46 (203.208.183.46)  285.097 ms
    [AS7473] 203.208.182.122 (203.208.182.122)  189.285 ms
    [AS7473] 203.208.158.126 (203.208.158.126)  180.360 ms
10  [AS36263] ae5-553.cr0-sjc1.ip4.gtt.net (173.205.62.29)  185.503 ms  229.079 ms  203.414 ms
11  [AS3257] xe-8-2-5.cr0-nyc4.ip4.gtt.net (89.149.142.146)  308.246 ms  308.053 ms
    [AS3257] xe-8-1-7.cr0-nyc4.ip4.gtt.net (89.149.142.138)  305.706 ms
12  [AS54540] as20473-gw.nyc40.ip4.gtt.net (69.31.95.6)  258.454 ms  244.875 ms  253.187 ms
13  [AS20473] vl39-br1.pnj1.choopa.net (66.55.144.149)  319.560 ms  367.699 ms  252.073 ms
14  * * *

DeepNet Solutions rProxy Maintainer, I built the latest system - do give it a test run!
DeepNet Solutions - Reverse Proxy with SSL Termination - Guide

Interested providers - private message me if you want it deployed - pay me in servers thanks tongue

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#2 2018-01-15 14:07:50

hursey013
Trusted Member
Registered: 2018-01-15
Posts: 3

Re: New Jersey w/ DeepNet Solutions down?

Came here to ask the same thing. I have not been getting a response from my LES VPS (New Jersey) since yesterday. Not sure how to tell if I'm on New Jersey 1 or 2, but I'm observing the same behavior - can't SSH via ipv4, but it appears the server is up because I can login through the console in SolusVM.

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#3 2018-01-15 21:55:19

nductiv
Trusted Member
Registered: 2016-06-07
Posts: 7

Re: New Jersey w/ DeepNet Solutions down?

Same issue here on NJ-02. Can access via CP console, but VPS won't talk to the outside world. From CP console I can't ping an external address. Can't reach Debian repos, etc... Looks like network connectivity to the outside world isn't working, except SSH into CP session.

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#4 2018-01-16 00:05:57

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 648
Website

Re: New Jersey w/ DeepNet Solutions down?

Should be resolved in the next minute.

You can all say thanks to a "wonderful" customer that nuke the CPU to the roof and then the server hang...


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#5 2018-01-16 00:34:55

WSS
Trusted Member
Registered: 2016-12-22
Posts: 389

Re: New Jersey w/ DeepNet Solutions down?

I swear that I don't think I have an NJ instance.


RbyeR4Nm.png

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#6 2018-01-16 14:51:13

hursey013
Trusted Member
Registered: 2018-01-15
Posts: 3

Re: New Jersey w/ DeepNet Solutions down?

Still unable to ping/ssh VPS. Are others having any luck?

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#7 2018-01-16 17:47:33

manjana
Trusted Member
Registered: 2015-11-23
Posts: 156

Re: New Jersey w/ DeepNet Solutions down?

hursey013 wrote:

Still unable to ping/ssh VPS. Are others having any luck?

Nope. Mine went down ~18 hours ago.

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#8 2018-01-16 20:54:42

nductiv
Trusted Member
Registered: 2016-06-07
Posts: 7

Re: New Jersey w/ DeepNet Solutions down?

NJ-02 still down for me also. No connectivity from VPS to external internet. CP shell runs, but can't reach anything out on the net.

[email protected]:/# ping gestiondbi.com                                                                           
ping: unknown host gestiondbi.com                                                                           
[email protected]:/# ping 103.214.69.230                                                                           
PING 103.214.69.230 (103.214.69.230) 56(84) bytes of data.                                                   
^C                                                                                                           
--- 103.214.69.230 ping statistics ---                                                                       
231 packets transmitted, 0 received, 100% packet loss, time 230096ms

Last edited by nductiv (2018-01-16 21:03:21)

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#9 2018-01-16 21:48:57

RedTomato
Trusted Member
Registered: 2014-11-05
Posts: 15

Re: New Jersey w/ DeepNet Solutions down?

Got same issue here. NJ-02 is down, no external connectivity at all!
Looking forward for your help!

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#10 2018-01-16 22:41:26

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 648
Website

Re: New Jersey w/ DeepNet Solutions down?

Get nuked again. We work on it. No ETA at all. Seem to also have a hardware issue. DC is checking EVERYTHING.


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#11 2018-01-17 00:36:24

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 648
Website

Re: New Jersey w/ DeepNet Solutions down?

At the moment, 19h34, everything seem up...

Cross finger, hope well. If it goes down again, I may need to buy new hardware, wait for delivery and migrate everything. hmm


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#12 2018-01-17 01:13:59

hursey013
Trusted Member
Registered: 2018-01-15
Posts: 3

Re: New Jersey w/ DeepNet Solutions down?

Still down here

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#13 2018-01-17 01:17:38

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 648
Website

Re: New Jersey w/ DeepNet Solutions down?

Yup. Working on it.


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David B. |  Technical Director at Gestion DBI ||  Want to receive our promotions?
IT consulting and Hosting Provider | 24/7 Technical Support

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#14 2018-01-17 01:50:49

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 648
Website

Re: New Jersey w/ DeepNet Solutions down?

So, I have script a band-aid to keep the server running and ignoring the error created by the bad motherboard. DC refuse to swap it.

I STRONGLY SUGGEST, that everybody make a backup of their data ASAP.

I'm awaiting a comeback of my sales rep to get new hardware up and running as soon as possible to migrate VPS over.

I will do my best in the meantime to keep the service alive.


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IT consulting and Hosting Provider | 24/7 Technical Support

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#15 2018-01-17 06:31:37

esther90
Trusted Member
Registered: 2018-01-17
Posts: 5

Re: New Jersey w/ DeepNet Solutions down?

DavidGestionDBI wrote:

I STRONGLY SUGGEST, that everybody make a backup of their data ASAP.

Is it possible to backup while it's inaccessible?

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#16 2018-01-18 00:29:23

DavidGestionDBI
Provider-Moderator
From: Montreal, Canada
Registered: 2015-01-10
Posts: 648
Website

Re: New Jersey w/ DeepNet Solutions down?

Please read the following: http://forum.lowendspirit.com/viewtopic.php?pid=19029

We also send an email to all customers with active VPS on this server.


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IT consulting and Hosting Provider | 24/7 Technical Support

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