#26 2018-04-11 05:31:44

user467268
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Re: Inception / London

Any news in that area?

The drops in connectivity are now a lot rarer but still happen from time to time.

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#27 2018-04-13 15:23:02

user467268
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Re: Inception / London

Since yesterday the number of outages increased again.

Any update on the migration?

Last edited by user467268 (2018-04-13 15:23:26)

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#28 2018-04-13 15:30:23

MM552
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Re: Inception / London

There has been no outages for me at all. What was happening?

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#29 2018-04-13 15:40:07

Backtogeek
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Re: Inception / London

yeah, I think whatever you are using to monitor this has multiple points of failure or it is WAY to sensitive: have a look here http://mm552.xyz/les/inceptionhost/


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#30 2018-04-13 15:50:52

MM552
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Re: Inception / London

I would also like to say that I have been using it most of the day and there has been no problems. None with IPv4 or IPv6 as they have had a 100% uptime all today. This is also monitored using a personal system of mine that is updated every minute.

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#31 2018-04-13 15:56:36

Backtogeek
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Re: Inception / London

I have just ran an mtr from the node to your IP, seems the issue is with your ISP, removed IP's so as not to reveal anything but the last hop is before your IP:

mininode2.inceptionhosting.com (0.0.0.0)               Fri Apr 13 16:52:52 2018
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. ip removed                    0.0%    39    0.3   1.1   0.2  24.8   4.1
 2. ip removed                    0.0%    39    0.4   1.1   0.3  10.9   2.3
 3. ip removed                    0.0%    39    0.9   1.0   0.8   1.4   0.1
 4. ip removed                    0.0%    39   37.0  22.9  22.1  37.0   2.6
 5. ip removed                  14.6%    39   22.5 156.1  22.3 1263. 329.6
 6. ip removed                  64.9%    38  20826 20913 20612 21342 220.6
 7. ???

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#32 2018-04-13 18:24:09

user467268
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Re: Inception / London

Backtogeek wrote:

yeah, I think whatever you are using to monitor this has multiple points of failure or it is WAY to sensitive: have a look here http://mm552.xyz/les/inceptionhost/

What kind of graphs are those? I am monitoring via ICMP FROM the machine and, in that case, do not have drops, however the drops still happen - and recently in shorter intervals again - when monitoring an HTTPS port ON the machine. Incidentially the drops still seem to perfectly coincide with load spikes. However I will monitor it more closely again to be able to provide you with sufficient data once more.

Backtogeek wrote:

I have just ran an mtr from the node to your IP, seems the issue is with your ISP, removed IP's so as not to reveal anything but the last hop is before your IP:

I assume this is in response to me, isnt it? If so, I am not monitoring it from that IP.

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#33 2018-04-13 18:49:00

MM552
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Re: Inception / London

user467268 wrote:

What kind of graphs are those?

They are a simple and general graph to show if the server is online. Also I have to mention that the service has no SLA and some downtime could happen. But I can confirm that there has been no problems today. I have a personal monitor that has shown nothing all day. The ping has been very stable with no problems.

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#34 2018-04-13 19:15:33

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Re: Inception / London

Could you expand a bit further on the https port you are monitoring?


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#35 2018-04-13 19:24:29

user467268
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Re: Inception / London

Backtogeek wrote:

Could you expand a bit further on the https port you are monitoring?

Certainly, but how? It is a regular TCP listener, nothing too much out of the ordinary I hope smile

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#36 2018-04-13 19:25:22

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Re: Inception / London

I am asking assuming you mean 443 which is not forwarded to your VPS, unless you mean IP6 only?


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#37 2018-04-13 19:28:06

user467268
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Re: Inception / London

Backtogeek wrote:

I am asking assuming you mean 443 which is not forwarded to your VPS, unless you mean IP6 only?

smile I understand, but no, not 443. One of the forwarded ports smile.

Last edited by user467268 (2018-04-13 19:28:16)

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#38 2018-04-13 19:28:50

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Re: Inception / London

Ah ok, makes sense then


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#39 2018-04-13 19:36:21

Backtogeek
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Re: Inception / London

Your email does not match up to the billing system, could you give me a hint so I can track down your VPS to add some additional logging?


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#40 2018-04-14 07:37:57

user467268
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Re: Inception / London

Just sent you an email via the forum - hope you got it.

There was an outage just now between 07:04am and 07:09am GMT. ICMP to the host still seemed to work (the host itself could be traced during that time) but it appears the virtual machine(s) froze.

Please have a look at this output, with the last value being the load - also note how it is stuck in time (repeating values), there should be entries for each minute between 02 and 11

Sat Apr 14 07:02:01 UTC 2018  0.00
Sat Apr 14 07:08:52 UTC 2018  12.74
Sat Apr 14 07:08:52 UTC 2018  12.74
Sat Apr 14 07:08:52 UTC 2018  12.74
Sat Apr 14 07:08:52 UTC 2018  12.74
Sat Apr 14 07:08:52 UTC 2018  12.74
Sat Apr 14 07:10:00 UTC 2018  13.16
Sat Apr 14 07:10:10 UTC 2018  12.06
Sat Apr 14 07:10:10 UTC 2018  12.06
Sat Apr 14 07:11:02 UTC 2018  6.45

At this point I should probably really not call it a drop in connectivity any longer but rather a load issue which renders the machine(s) unusable.

Last edited by user467268 (2018-04-14 07:45:43)

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#41 2018-04-14 12:11:28

Backtogeek
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Re: Inception / London

My logging shows no issues with connectivity however i do see some io wait during that time, again due to the lower priorities.


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#42 2018-04-14 13:19:18

user467268
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Re: Inception / London

Backtogeek wrote:

My logging shows no issues with connectivity however i do see some io wait during that time, again due to the lower priorities.

As I wrote earlier, at this point I dont think it is a connectivity issue but is strictly load related (except for when there is a connectivity issue of course big_smile ) and some io wait might explain that.

I assumed the migration you mentioned several weeks ago would fix that. Did it not?

Whats so different with London? The other locations also show a hiccup once in a while, but not like London.

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#43 2018-04-14 13:39:02

Backtogeek
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Re: Inception / London

It has not been migrated yet, other commercial services had to take priority.


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#44 2018-04-14 13:53:09

user467268
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Re: Inception / London

Backtogeek wrote:

It has not been migrated yet, other commercial services had to take priority.

Well, that does explain it smile

Hence also my original question if there are any news about the migration. Do you have any new date in mind? I guess London is in desperate need of a refresh smile ..... just to rule out any abuse, these spikes are not because any user on the machine potentially runs amok?!

And apologies again for my misleading "HTTPS port" statement from earlier, I just re-read it and it is sort of ambiguous - I should have said HTTPS socket or just drop the HTTPS altogether big_smile

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#45 2018-04-14 17:12:39

Backtogeek
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Re: Inception / London

I am merging 2 companies in to 1 and moving to nvme at the same time, keep getting hit with unavoidable delays


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#46 2018-04-15 08:27:10

user467268
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Re: Inception / London

I understand that the actual moneymakers will have priority but it would be still nice to know a timeframe in which you think this is .... realistically smile going to be fixed. Still April? Not before May? Q3? Never? smile

Also, a lot of the earlier tracing, pinging, and debugging was not really necessary given that the issue is still present anyhow.

Aaaaand just for the record smile, last freeze was today at 5:13am GMT. Below is an excerpt from around that time with the respective loads

Sun Apr 15 05:09:01 UTC 2018  0.00
Sun Apr 15 05:11:06 UTC 2018  1.33
Sun Apr 15 05:11:06 UTC 2018  1.33
Sun Apr 15 05:12:47 UTC 2018  1.50
Sun Apr 15 05:14:18 UTC 2018  4.06
Sun Apr 15 05:14:42 UTC 2018  4.38
Sun Apr 15 05:15:07 UTC 2018  3.83
Sun Apr 15 05:16:15 UTC 2018  1.67
Sun Apr 15 05:17:02 UTC 2018  0.77
Sun Apr 15 05:18:19 UTC 2018  1.15
Sun Apr 15 05:19:24 UTC 2018  1.39
Sun Apr 15 05:20:04 UTC 2018  0.71
Sun Apr 15 05:21:01 UTC 2018  0.26
Sun Apr 15 05:22:01 UTC 2018  0.09
Sun Apr 15 05:23:02 UTC 2018  0.03
Sun Apr 15 05:24:01 UTC 2018  0.01
Sun Apr 15 05:25:01 UTC 2018  0.00

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#47 2018-04-15 12:59:02

Backtogeek
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Re: Inception / London

I think the best think to do is move you to another location, you can wait it out and when the move has been done you are welcome to move back, just let me know where to move you.


https://upto32.com retro gaming and nostalgia forum that does not take itself to seriously smile

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#48 2018-04-17 20:26:17

user467268
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Re: Inception / London

Thanks for the offer but London was one of the reasons I signed up, so I'd prefer to stay put.

It seems the number of freezes went down once again in the past two days but I'd hope you'd agree the issue should be fixed at some point - especially as it has been already going on 1.5 months.

I'd be already happy if you had any approximative guess when you think the migration would take place.

Out of curiousity, whats the reason for those freezes in the first place? It does not seem to be abusive users, right?

Last edited by user467268 (2018-04-18 16:42:57)

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#49 2018-04-25 18:01:50

user467268
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Re: Inception / London

user467268 wrote:

I'd be already happy if you had any approximative guess when you think the migration would take place.

Out of curiousity, whats the reason for those freezes in the first place? It does not seem to be abusive users, right?

Any news about this? It seemed to have calmed down in the past days, though yesterday, around 11:30pm GMT, there was another freeze which lasted about ten minutes in which the machine was unresponsive again.

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