#1 2019-07-19 04:20:54

Kryptocomicon
Trusted Member
Registered: 2019-07-19
Posts: 4

MrVM - Maxmind error

Hi, I hope that using the forum and not a ticket is the correct procedure for this question.

My native IP via my ISP usually shows a different city to my residential address (at least on ipleak.net).
Anticipating a problem, I connected using a VPN server in the same city as my residential address,
however the request was still cancelled and flagged for manual inspection, maybe because of use of the VPN.

The invoice number is #4765, submitted 19/07/2019. It's a legitimate purchase order.

Offline

#2 2019-07-19 14:14:12

mikho
Low End Mod
From: Hell and gore == Sweden
Registered: 2013-03-02
Posts: 1,787
Website

Re: MrVM - Maxmind error

Order without using a VPN.
That is the best suggestion you’ll ever get.

Offline

#3 2019-07-20 03:12:11

Kryptocomicon
Trusted Member
Registered: 2019-07-19
Posts: 4

Re: MrVM - Maxmind error

OK, thanks for the reply. No VPN. Got it.

So, the first order is showing as "Fraud" in my account, which seems - bad.

Should I just ignore that and go ahead and order a new service from within my account in the client area?

Would it be better if I started again and created a new account and order?

Offline

#4 2019-07-20 15:24:19

WSS
Trusted Member
Registered: 2016-12-22
Posts: 478

Re: MrVM - Maxmind error

Kryptocomicon wrote:

So, the first order is showing as "Fraud" in my account, which seems - bad.

This is because WHMCS sucks.   It doesn't let you alter the wording; that could mean "Transaction was cancelled upstream", "GeoIP doesn't match", or "Some other hook said not to take this order".

Fraud doesn't actually mean Fraud, but yes, you're stuck with it tied to your account forever.   Again, WHMCS sucks.


RbyeR4Nm.png

Offline

#5 2019-07-20 21:39:07

mikho
Low End Mod
From: Hell and gore == Sweden
Registered: 2013-03-02
Posts: 1,787
Website

Re: MrVM - Maxmind error

Order again, using the same account

Offline

#6 2019-07-22 03:48:50

Kryptocomicon
Trusted Member
Registered: 2019-07-19
Posts: 4

Re: MrVM - Maxmind error

OK, thanks for the helpful replies. New order successfully placed.

Offline

Board footer

Powered by FluxBB